Arabic Speaking Customer Care Officer Full Time

Our clients is a reputable and well – established investment firm with headquarters in Limassol, Cyprus and representative offices in other EU countries as well as Australia. They are looking to add an Arabic speaker to their team that will be responsible for providing high quality customer service to the company’s clients. The successful candidate will be native/fluent in Arabic with very good knowledge of the English language, positive attitude and ability to work shifts.

Job Responsibilities

Dealing with clients’ inquiries via live chat, email and telephone
Performing personal clientele analysis and taking actions as required
Handling client inquiries appropriately and ensuring that high level service is provided
Promoting available products and services to clients
Developing and maintaining excellent relationships with prospective and existing clients
Cooperating effectively with other departments as required
Contributing to team effort by achieving targeted results

Requirements

Degree in a business-related field
Fluent Arabic speaker with excellent oral and written skills in English
Client handling experience in the financial services sector is a definite plus
Ability to multitask and maintain a high-level of organization
Outstanding communication and interpersonal skills
Excellent computer literacy
Valid work permit required

Benefit from:

Attractive remuneration package plus performance related reward
Private health insurance
Intellectually stimulating work environment
Corporate pension fund
Continuous personal development and international training opportunities