Chinese Speaking Customer Relationship Officer Full Time

Our client is a well-established global CFD broker offering traders’ access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and they are currently looking to recruit a full-time Customer Relationship Officer – Chinese Speaker to join their team in Limassol.

Job Responsibilities
Assist in the onboarding of trading clients, Affiliates, IBs, Money Managers and other company partners
Develop the country, territory or region you have been assigned to including but not limited to converting the leads to clients and acquiring establishing business relationships with new and existing partners
Proactively work to retain and reactivate clients and partners
Negotiate the terms of each partnership based on the existing rebate structures
Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance
Promote the company’s products and services and keep up to date with the financial markets
Assist with incoming queries from all prospects and clients by telephone, email and other communication channels supported by the company
Enforce prudent approach and due diligence to the regulatory framework as per the company policies and ethics
Work with the team to ensure the Key Performance Indicators (KPIs) are met
Travel to conferences and business meetings where required

Requirements
Native or near-native Chinese is required and fluent English is essential
An excellent understanding of CFDs and at least 2 years of experience in a sales/business development role
Client focused with excellent customer service and negotiation skills
Excellent communication and written skills
Ability to influence and persuade a mutually beneficial outcome for the company and the client
Dynamic, self-motivated, competitive and strong desire to succeed
Ability to work well independently as well as in a team

BENEFITS

Competitive remuneration package and participation in the performance incentive scheme
Paid medical insurance upon regularization and annual paid leave of 22 business days
Professional team and friendly atmosphere
Continuous personal development