Our client is a well-established investment firm with offices in Limassol as well as abroad and a holder of license in Cyprus and Australia.
They are currently growing and are looking to add more Client Relationship Officers to their team with one of the following languages skills: German, Portuguese, Italian, English and Spanish.
Assist clients throughout the onboarding process
Relationship management with new and existing clients
Relationship management with new and existing Partners
Educate clients on how to use the company’s trading platforms and products
Being proactive in contacting clients by telephone and email to promote the company’s products and services
Assisting with incoming queries from clients by telephone and email
Entering and maintaining detailed and accurate records of your communication with clients on the company’s systems
Researching regional business opportunities
Ensuring all KPI’s are met
Supporting and assisting with all departments as required
Organizing and managing your workflow
All the additional ones the company might require doing in order to develop successfully the job
Native/Fluent English speaker
Fluent in verbal and written English to business standard, and fluency in an additional European language
Excellent communication and written skills as well as attention to detail
At least one year experience with forex in a similar role
Client focused with excellent customer service
Strong negotiation skills
A broad understanding of financial markets and trading, preferably with foreign exchange
Dynamic and self-motivated
Ability to work Independently as well as in a team
Mandatory:Willing to work on a shift based working schedule
Willing to work in a regulated environment and observe the guidelines set by the relevant governing body
A high level of professionalism and personal integrity
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