Customer Support Officer Full Time

Our client is a CySEC regulated entity with headquarters in Limassol and offices abroad in different jurisdictions. They are looking for a Customer Support Officer to join their team in Limassol. The ideal candidate will be responsible to provide and promote excellent customer service throughout the organization and to ensure that service standards are being met.

Job Responsibilities

Implement the customer service policies of the company
Measure customer satisfaction and improve services
Handle all types of enquiries from customers via chat, phone call or email
Enter and keep updating customers account information in the company’s records and systems
Provide help to customers respective to the company’s services
Investigate and solve customers’ problems or complaints by clarifying and determining the cause of the problem, selecting, and explaining the best solution to the customer, expediting correction or adjustment in case this is needed and following up to ensure resolution and customer’s satisfaction
Keep accurate records as these are required from time to time
Liaising with various departments and solving the various issues that arise during the daily operations

Requirements

University degree or equivalent
Previous experience in a similar role
Native/Fluent in German
Excellent oral and written command of the English language
Very good knowledge of Office 365
Excellent organizational skills
Communication skills that allow you to inform, help and advice customers efficiently
Attention in detail
Willingness to confront difficult situations and adopt to a fast-changing environment
Ability to work on a 24/5 weekly basis shift