Our client is an investment firm with headquarters in Singapore and Cyprus.
They are looking to grow their team in Cyprus by adding a Customer Support Representative. The ideal candidate will be fluent in English and an additional language, will have experience in the customer support sector, excellent communication skills and a positive attitude with eagerness to learn and grow professionally.
Provide high quality and the best-in-class service to our customers across online chat, telephone call, email and other channels.
Consistently take initiatives to resolve customers’ queries with dedication and determination by identifying problems and providing solutions in a timely manner.
Skilfully analyse and understand customers’ needs, identify business opportunities and ways to improve customers’ experience.
Proactively liaise with various departments to assist in resolving customers’ queries.
Proactively learn about the financial markets, CFD industry, and trading platforms.
Actively assist with proof reading and translation of contents as required.
Strong eagerness to learn about financial markets including forex, global stock indices, commodities, cryptocurrencies.
Fluency in English.
Any additional European language i.e. Italian, Portuguese, French, German etc will be considered as an advantage.
Enthusiasm about customer service and problem-solving.
Excellent communication skills both verbal and written.
Strong sense of integrity.
Willingness to commit to long-term career growth and professional developments.
Open-minded and cooperative personality.
Critical thinking and problem-solving skills.
Strong MS Office skills.
Prior experience of working in a Customer Services role or Financial Institutions environment is preferred, but not essential.
Willingness to work morning and afternoon shifts in rotation (08:00-16:00 & 15:00 – 23:00).
Flexible to work on weekends/Cyprus Public holidays as required from time to time.
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