Customer Support Specialist Full Time

Customer Support Specialist

Our client is a pioneering Fintech enterprise leading the charge in revolutionizing payment practices. They are actively in search of a Business Care Agent to join their team. As a company, they take pride in their trailblazing approach to developing cutting-edge solutions and products that empower both individuals and enterprises, enabling seamless digital financial journeys.

As the Business Care Agent, your role centres around overseeing the interactions between the company and its clients. Your main objective is to guarantee client satisfaction by addressing their requirements and elevating their overall engagement with the company’s products or services. This multifaceted role entails a blend of customer support, relationship management, and strategic planning to cultivate strong and lasting partnerships.

Job Responsibilities
Technical Troubleshooting: Address and resolve clients’ technical inquiries and issues promptly and efficiently, ensuring they receive effective solutions and timely assistance in navigating our products.
Product Expertise: Develop an in-depth knowledge of our products, becoming a go-to technical resource for clients seeking guidance on optimal product usage.
Problem-Solving: Collaborate with cross-functional teams to tackle complex technical challenges that clients may encounter, facilitating effective solutions.
Client Feedback: Collect and relay client feedback concerning their technical experiences, needs, and suggestions. Advocate internally for product enhancements and process improvements based on this feedback.
Performance Analysis: Monitor key technical performance indicators (KPIs), focusing on client satisfaction, technical engagement, and usage. Analyze trends to identify areas for improvement.
Communication: Keep clients informed about technical updates, changes, and new features related to our product. Foster transparency and build trust through regular communication.
Conflict Resolution: Address technical conflicts or disputes that may arise, working to find resolutions aligned with the client’s technical needs and our technical capabilities.

Requirements
Comprehensive training will be provided, yet prior experience in a call center, forex (fx), or technical support setting can prove advantageous.
A customer-focused mindset is essential.
Superior communication skills in English, both written and verbal, are imperative.
Flexibility to work shifts including weekends and late nights, is required.
Proficiency in computer usage, with a sound understanding of general computing.
Capability to manage customers with composure and professionalism, even in challenging situations.
Adeptness at multitasking.

Nice to Have:

Proficiency in additional languages is a plus.

Benefits:

Highly competitive salary package.
Brand-new, spacious office located in Paphos, Cyprus.
Access to an on-site gym for your fitness needs.
Well-stocked kitchen offering a variety of snacks, beverages, and fresh fruits.
Youthful and dynamic work environment.
Team-building activities and cheerful happy hours.
Continuous growth and career development.