Czech / Slovak Retention Officer Full Time

Czech / Slovak Retention Officer

Our client is an FX online trading company with offices in Limassol. On their behalf, we’re currently looking for a Czech and/or Slovak speaker with experience in FX Client Retention. The successful candidate will be responsible for the Czech/Slovak markets and will be creating and maintaining long-term relationships with the company’s clients.

Job Responsibilities
Building and maintaining strong, long-lasting customer relationships.
Arrange meetings, with clients to educate, serve, update and ultimately upsell traders.
Operating as the lead point of contact for any and all matters specific to clients’ accounts.
Promoting the Company’s products and services
Achieve monthly targets
Provide understanding of technical and fundamental analysis to clients
Cross selling company services to provide client improvement
Maintains high levels of client acquisition, retention and re-activation
Being the primary point of contact for clients under their portfolio
Educate clients on how to use the company’s trading platform.

Requirements
Native/Fluent Czech and/or Slovak
Positive attitude
Minimum 2 year experience as a FX Retention Agent
Excellent communication and organizational skills
Knowledge in Technical Analysis will be considering an advantage
Any Degree in Economics or Finance will be considered an advantage