German-Speaking Customer Experience Officer
Our client is a reputable and well-established investment firm with headquarters in Limassol, Cyprus and representative offices in other EU countries. They are looking to add a German speaker to their team in Limassol or Athens, who will be responsible for providing high quality service to the company’s clients. The successful candidate will be native/fluent in German and fluent in English, with a positive attitude and ability to work shifts.
Job Responsibilities
Deal with clients’ inquiries via live chat, email and telephone
Perform personal clientele analysis and taking actions as required
Handle client inquiries appropriately and ensuring that high level service is provided
Promote available products and services to clients
Develop and maintain excellent relationships with prospective and existing clients
Cooperate effectively with other departments as required
Contribute to team effort by achieving targeted results
Requirements
Degree in a business-related field
Client handling experience in the financial services sector is a definite plus
Fluent German speaker with excellent oral and written skills in English
Ability to multitask and maintain a high-level of organization
Outstanding communication and interpersonal skills
Excellent computer literacy
Valid work permit required
Benefit from:
Attractive remuneration package
Private health insurance
Corporate pension fund
Food allowance
Intellectually stimulating work environment
Continuous personal development and international training opportunities
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