Our client is a CySEC regulated entity with headquarters in Limassol and offices abroad in different jurisdictions. They are looking for a Junior IT Support Analyst to join their team in Limassol.
Job Responsibilities
Onboarding
New starter requests
Hardware allocation
Ticket creation
User profiling and setup
IT induction
Offboarding
Leaver requests
Revoke system access
Protection of Systems
Hardware collection
System setup and profile creation
Azure Active Directory : Provision access groups / Active Directory profile creation / Active Directory profile deletion / Desktop enrolment / OU management /GPO management
Microsoft Office 365 : Exchange Email / 365 group management / SharePoint / OneDrive /Microsoft Teams
Zoom
Atlassian : Jira / Confluence
Password vault management : eSignature /Endpoint Security / Endpoint protection / Disc Encryption / Ransomware protection / Peripheral Control / Web Control / DLP (data loss prevention) / Threat detection and cleanup
Service Desk
Windows 10 / 11 support
Windows Server support
Mac Support
VPN setup and support
VoIP setup, provisioning, and support
Operational Support
Local server room : Firewalls / Switches / Wi-Fi / CCTV / Patch management / Racking of servers / Changing failed components (HDD, PSU) / Power and cooling
Workstation Setups
Floor walking and troubleshooting issues
Patching of data around the office
Floor walking to ensure local support
Printer support
Physical telecoms installation
Biometric device setup and support
Jira Service Desk ticket processing
CRM Support
VoIP support
Asset & Inventory Management
Support day to day local IT requests
Procurement of IT hardware and software locally.
Build relationships with 3rd party vendors.
Ticket logging and response
Production of online documentation
Execution of current ITOC processes and procedures
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
Setup and support conference systems
Ensure employees know how to use business tools provided
Ability to meet deadlines and manage stress effectively in high-pressure situations
Participate in weekend and after-hours maintenance.
Requirements
Microsoft Windows Environment support experience
Basic Support of mobile devices (IOS, Android)
Knowledge of computer hardware
Basic knowledge of network standards
Excellent communication skills with the ability to interact with all levels of the organization.
Dip/BSc/MSc in Information Technology or any other relevant field. (Desirable)
Security / cyber security interest
Windows Support
Mac Support
Windows Server and Active Directory administration
Azure Active Directory
VOIP Support
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