Portuguese-Speaking Customer Experience Officer Full Time

Our client is a reputable and well-established investment firm with headquarters in Limassol, Cyprus and representative offices in other EU countries. They are looking to add a Portuguese speaker to their team that will be responsible for providing high quality service to the company’s clients. The successful candidate will be native/fluent in Portuguese and fluent in English, with a positive attitude and ability to work shifts.

Job Responsibilities

Deal with clients’ inquiries via live chat, email and telephone
Perform personal clientele analysis and take actions as required
Handle client inquiries appropriately and ensure that high level service is provided
Promote available products and services to clients
Develop and maintain excellent relationships with prospective and existing clients
Cooperate effectively with other departments as required
Contribute to team effort by achieve targeted results

Requirements

Degree in a business-related field
Client handling experience in the financial services sector is a definite plus
Fluent Portuguese speaker with excellent oral and written skills in English
Ability to multitask and maintain a high-level of organization
Outstanding communication and interpersonal skills
Excellent computer literacy
Valid work permit required