Validations Customer Experience Officer Full Time

Validations Customer Experience Officer

Our client is a reputable and well – established investment firm with headquarters in Limassol, Cyprus and representative offices in various cities abroad. They are looking to add a Customer Experience Officer to their dynamic team.

Job Responsibilities
Review client documents for KYC purposes
Communicate with clients for additional documents that may be required for the validation process
Handle client email requests for account verification
Follow up and be up to date with relevant internal procedures
Act in the best interest of the company at all times and cooperate with the Customer Experience team and other departments to deliver high standards of customer service
Effectively communicate with the Compliance department when needed
Maintain confidentiality and professionalism at all times
Perform other related tasks as required

Requirements
Degree in a business-related field
Experience in a similar position will be a plus
Excellent oral and written skills in English
Strong attention to detail
Outstanding communication and client handling skills
Hard working and able to cope under pressure
Excellent computer literacy
Valid work permit

Benefit from:

Attractive remuneration package
Intellectually stimulating work environment
Continuous personal development and international training opportunities