Hotel Operation Manager (Kappari, Protaras) Full Time NEW

HOTEL OPERATION MANAGER (Kappari, Protaras)

Aphentrika Apartments is looking to recruit a Hotel Operation Manager, who will be responsible for all aspects of a complex of apartments to make sure that are running smoothly and making profit.
The person will be in charge for to oversee the day to day operations and make sure the quality is kept to the highest level and maximize profit.

I. Duties and responsibilities:
✓ Check on a daily and continuous basis the overall operation and give directions for trouble shooting
Oversee operations of all departments in order to ensure service quality
✓ Proactively and thoughtfully anticipate and prevent negative guest experiences
✓ Resolve any guest complaints, handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner
✓ Understand the importance of Guest Reviews on sites such as TripAdvisor, Expedia, Booking.com & Google Reviews, whilst replying in a timely manner
✓ Manage guest communication for pre-arrival, in-house and post-departure via the communication tools

II. Job Requirements:
Required Skills and Experience:
• Minimum 1 year as Front Office Manager or Rooms Division Hotel Manager
• Must have a passion for delivering outstanding service.
• Ability to build trust and relationships with all levels of employees.
• Self-motivated, decisive, responsible and driven to achieve goals.
• Strong interpersonal skills, exceptional oral and written communication skills are essential.
• Ability to think independently, possess good judgement, proven problem-solving skills and effective decision-making skills.

III. Job Details:
• Senior level
• F/timer
• Seasonal
• 6 day working days (Monday to Sunday)

Interested parties can send their CV, noting the job position, to the email: [email protected] until 22/0042024.