Νέες Θέσεις στα Νέα Casino σε Λευκωσία – Λάρνακα – Λεμεσό

Cyprus Casinos: Buyer, Procurement (Limassol)

Job Description

REQ317 Buyer, Procurement (Open)

POSITION SUMMARY:

Responsible for the purchase of all goods and services for the Group. To support the Head of Procurement in administrative and statistical tasks.

PRIMARY RESPONSIBILITIES:

• To support the business with the cost effective procurement and delivery of goods and services.
• Responsible for the day to day enquiries of new products.
• Prepare comparison of products including sampling and meeting sessions.
• Respond and follow up on supplier performance implementing appropriate corrective actions and advising of impending business risk.
• Attend meetings on where required by Procurement Manager.
• Identify and maximize opportunities for cost and price reductions.
• Identify, propose and implement revenue generating initiatives where appropriate.
• Process and expedite purchase orders utilizing the companies’ procurement system as per the company’s policy and procedures.
• Ensure all suppliers registered and serving the operations are in compliance with company policy and procedures.
• Prepare statistical and other reports in a comprehensive and accurate manner
• Contribute to ideas and solutions for continuous contract development.
• Perform any related procurement duties as requested by the Procurement Manager.
• Attend required training session as requested by the Procurement Manager.
• Adhere to Melco’s Guiding Principles and Hallmarks and to promote them to colleagues on a constant basis, always leading by example.
• Communicate in a professional, positive, courteous manner at all times with all levels of internal and external customers.
• Handle confidential matters/ information with the appropriate level of sensitivity.

QUALIFICATIONS:

Experience

• 2 years of hospitality / supply chain / procurement / purchasing

Education

• Graduate at any discipline (preferred graduate in commerce, economics)

Skills / Competencies

• Should be computer literate, especially in MS Excel
• Ability to communicate in English
• Self-starter and self-motivated
• Highly organized and result driven
• Should hold the driving licence

PERSONAL COMPETENCIES:

• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Achieves agreed objectives and accepts accountability for results
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable

Cyprus Casinos – Gaming Machines Attendant (Nicosia – Larnaca – Limassol)

Job Description

REQ6 Attendant, Gaming Machines (Open)

The Attendant, Gaming Machines is responsible in conducting cash operations (including – usage of fiscal cash equipment, order of cash receipt and payment and processing of the cash documentation, keeping Cash journal, cash storage, cash audit and compliance with the cash discipline).

The Attendant, Gaming Machines shall directly report to the Supervisor, Gaming Machines and Shift Manager, Gaming Machines.

Job Responsibilities

• Accurately execute documents and forms, relating to his/her competence;
• Recognize regular customers and high stakes players;
• Maintain friendly environment, which is pleasant for guests;
• Promote the advantages of hotel and casino loyalty program;
• Welcome all guests of the complex, tell them about available slot machines and game rules, know the games;
• Explain content and advantages of loyalty program to customers;
• Perform payouts, remove jammed tickets, fulfill other assignments essential in slots areas;
• Be responsible for creation of positive corporate culture, based on Company objectives, within Slots and other departments;
• Do one’s best to ensure that all the customers are served at the highest possible level every time they come to the Casino;
• When representing a Company, do one’s best so that all guests receive unique and positive impressions and memories about their visit to the Casino;
• Help guests to master slot machines, available games and their rules;
• Assist with carrying out of Casino promotional events;
• Explain cashless technology (TITO) to the customers;
• Maintain comfortable and safe environment, which is pleasant for guests;
• Exchange information with Supervisors and Managers on how to improve business activities and services;
• Create and maintain inclusive working environment and ensure proactive teamwork with all the colleagues;
• Meet all the appearance requirements;
• Bear responsibility for given out cash, accurate and well-timed execution of all operations, including shift handover and balancing at the end of the shift;
• Bear responsibility for cash and cash equivalents stock, accurate and well-timed execution of all operations, including check of given out cash and balancing at the end of the shift;
• Use operating system for execution of operations and services rendering;
• The employee shall accept full financial liability for safety of entrusted monetary and material assets;
• Carry out financial/money transactions of customers, credit cards services;
• Accept, calculate, keep and give out cash (in rubles and currency) and stock with due regard to security requirements and safe-keeping of material assets;
• Ensure flawless operation of cash register, on a regularly basis invite specialist to conduct maintenance;
• Monitor the actual cash against the balance in accounting program;
• Study the features of counterfeit banknotes – both national and foreign banknotes – for timely detection and avoidance of getting into cash register;
• Study the banknotes counter and validator manuals;
• Display vigilance and exercise caution, timely inform the direct supervisor, Chief Accountant and Surveillance & Security on all suspicious or alarm conditions, indicative of potential risk of money and other assets loss;
• Keep business secret, keep a lid on information regarding material assets storage location and method, their sending and receiving procedure;

Experience

• Ideally 1-2 years in a Casino Environment but not necessary;

Education

• At least secondary-level education;
• Special training in Casino Dealers School but not necessary;

Skills / Competencies

• Greek and English knowledge is necessary, Arabic and/or Russian will be considered as a strong advantage;
• The rules of all games rendered by the Casino and the whole list of services;
• Rules and standards of labour safety, operational safety, industrial health and fire safety;
• Monetary funds acceptance, disbursements, accounting and storage rules.
• Receiving and expenditure documents manifesting procedure.
• Cashbook management, cash reports preparation procedure.
• Computer and cash register equipment operating rules.

Personal Competencies

• Displays a high commitment to delivering results
• Leads others to achieve business objectives
• Communicates effectively
• Achieves agreed objectives and accepts accountability for results
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable

Cyprus Casinos: Cashier, Cage (Larnaca – Nicosia)

Job Description

REQ291 Cashier, Cage (Open)

POSITION SUMMARY:
A Cage Cashier is responsible for providing professional, prompt and accurate service relating to monetary and financial transactions in a secure environment known as the Cage which encompasses three distinct areas being: Chip Bank, Front Window and Main/Cheque Bank.

PRIMARY RESPONSIBILITIES:

Generic to all Cage functions:

• To ensure the provision of professional and timely service to our customers, maintaining a current knowledge of the City of Dreams Mediterranean (COD) complex and facilities
• To ensure all duties are performed in strict compliance with relevant policies and procedures i.e. Cyprus Gaming Commission
• Consistently seek to develop a trusting relationship and working rapport with team members and ensure a positive approach to work, whilst assisting with the training of new and existing staff

Chip Bank Duties:

• Assume responsibility for an assigned inventory of gaming chips for a specific shift, performing all transactions in an accurate and timely manner, including communicating “shift hand-over” issues and complete a shift-end balance
• Transactions include but are not limited to:
• Verification of chip validity
• Table fills and credits
• Chip transfers
• Chip rotation
• Associated administrative duties
• Liaise with Cage management with regard to ordering and destruction of gaming chips

Front Window duties:

• Assume responsibility for an assigned inventory of cash and/or cash equivalents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance
• Using COD operating system to perform various transactions and services
• Replenish assigned inventory as determined by business demands, ensuring minimal disruption to customer service
• Perform financial/monetary transactions for our customers including but not limited to EFTPOS and credit card processing, exchange of gaming chips, foreign currency, travelers cheques and cashless gaming redemption

Main/Cheque Bank duties:

• Assume responsibility for an assigned inventory of cash/cash equivalents and documents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance
• Perform financial/monetary transactions for our customers including but not limited to, preparation of banking – cash, cheques, credit card, verification of cashless gaming and foreign currency etc
• Maintain accurate records pertaining to the various accounts held by our customers
• Liaise with Count Team management relating to the “buys” of various “drops”
• Prepare and disseminate daily reports as required for financial reporting purposes

KEY PERFORMANCE INDICATORS

• Consistency in the delivery of established service standards
• Constructive relationships are built with customers and team members
• Accurate demonstration of product knowledge
• Transactions performed in a timely and accurate manner
• Attention to detail

QUALIFICATIONS:

Education & Experience

• Previous customer service and cash handling experience
• (Preferably from within the Gaming or Banking industry)

Skills / Competencies

• Is trustworthy, well presented, outgoing and highly motivated

• Adheres to, and supports the Company’s Vision & Values
• Displays a high commitment to improving customer service
• Motivates others to achieve business objectives and common goals
• Encourages people to work as a team
• Adopts and implements new approaches and practices to meet changing circumstances
• Clearly understands the strategic Vision of the Company and how it impacts on the Business Unit/function
• Achieves agreed objectives and accepts accountability for results
• Has proven employee and customer orientation

Cyprus Casinos: Driver/Parking Valet, Transportation (Limassol)

Job Description

REQ14 Driver/Parking Valet, Transportation (Open)

The Driver/Parking Valet attendant is responsible for the safety of cars In the parking area of the casino.

Primary Responsibilities

• Opens & closes gates to allow entry to and exit from parking areas when needed;
• Monitors flows of vehicle from & to entry & exit & communicated with superior & Security Department assistance requested from guests or issues that may affect service, safety & security;
• Patrols the car park regularly to ensure facility are in good conditions & complete check list;
• Adheres to all Company policies and procedures;
• Reports accidents, injuries, unsafe work conditions and / or security issues to supervisors;
• Performs other reasonable job duties as assigned by supervisors from time to time;
• Operates the car and transporting passengers to their destination;
• To make good use of the vehicle according to “use of vehicle’ guides.
• To drive & maintain the experience of journey a comfortable & pleasant one.
• To clean car assigned, and maintain the vehicle in perfect conditions, both interior & exterior

Qualifications

Experience

• Minimum 6 months working experience as a limousine driver or driver of travel agency, and/or;
• Minimum 1 year working experience in hospitality industry, preferably in hotel sector;
• Minimum 3 years of driving experience and customer service experience;

Education

• Primary school graduated or equivalent professional training

Skills / Competencies

• Well groomed, presentable.
• Obedient and trustworthy.
• Safe and defensive drivers in all types of weather.
• Familiar with the layout of the city and its speed limits.
• Good sense of service & communication skills.
• Excellent interpersonal skills, able to read and communicate in Greek & English.
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis.
• Ability to work on overtime when needed.

Cyprus Casinos: Operator, Surveillance (Limassol)

Job Description

REQ290 Operator, Surveillance (Open)

The Operator, Surveillance provides monitoring, analysis and protection of all revenue, generating activity within the boundaries of company. Has the responsibility to ensure that any violations of the law, internal procedures or illicit and illegal activities are logged and reported to the Supervisor, Surveillance in a timely manner.

Primary Responsibilities

1. Maintain Effective Relationship with Internal Customers

• Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
• Meet the customers’ requirements and expectations through the prompt and accurate relaying of information.
• Build credibility with customers through professional behaviour.
• Liaise with other departments to promote the Surveillance department.
• Use discretion in handling difficult situations with the assistance of superiors.
• Contribute to the teams’ effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.

2. Work as part of a Team

• Build credibility with other team members.
• Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills.
• Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times.
• Provide back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained.

3. Analyse information from information technology systems

• Evaluate and analyse information from multiple sources
• Respond to situations identified through surveillance and computer analysis systems.
• Maintain control and confidentiality of Surveillance and computer systems.

4. Operate Central Monitoring /Communication Console

• Observe and analyse gaming and cash handling areas using advanced IT systems, in accordance with standard operating procedures.
• Label, file, document and store recording mediums.
• Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained.
• Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning.
• Operate advanced IT systems and communication equipment in accordance with operating requirements.

5. Survey Staff/ Customers Activity from the Monitor Room

• Monitor staff and customers in accordance with “Code of Ethics, Conduct and Professional Behaviours” Policy.
• Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.
• Monitor, analyse and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
• Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.

6. Report on illegal activities

• Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed.
• Document at illegal activities using recording mediums and the appropriate electronic reporting system.

7. Confidentiality & Policy

• Safe guard all confidential information whilst exercising due care to prevent its improper disclosure or use
• Comply with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times.

8. Adhere to all company policies and procedures

9. Report accidents, injuries and unsafe work conditions to superiors and relevant departments
10. Perform other reasonable job duties as assigned by superiors form time to time

Qualifications

Technical / Qualifications and Experience

• Secondary School Graduate
• Basic Mathematics
• Computer literate
• Previous Shift work experience is an advantage
• Written and spoken in Greek is preferred/ Englih language knowledge is considered an advantage
• No experience required as training will be provided.

Personal Competencies

• High level of integrity
• Good organisational skills
• Observant
• Self-motivated
• Approachable
• Attention to detail