Host/Hostess Πλήρης Απασχόληση

Thanos Hotels & Resorts are currently seeking to recruit a Host/Hostess for Anassa Hotel (Paphos – Cyprus) for the season 2024.

Job Role

▪ The Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess also greets Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into a log, show Guests to their table and bid Guests farewell as they leave.

▪ The Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the performs light housekeeping duties such as cleaning/polishing glasses and menus. As a member of an energetic team, the Host/Hostess may also need to answer phones and take reservations.

Duties & Responsibilities

▪ Upon starting the shift the host/ess reviews the reservations, follows up on double bookings in different outlets and checks all special occasions and amenity requests (flowers/cakes etc.).
▪ Communicates reservations to the service staff in order to prepare the tables accordingly.
▪ Informs the restaurant manager or head waiter about special occasions and amenity requests.
▪ Is able to communicate with the guests in a minimum of two languages fluently (local language and English).
▪ Has an in-depth knowledge about the menus (food and beverage) and the weekly restaurant program and is well informed about hotel procedures.
▪ Escorts guests to tables, assists with chair seating. May offer an aperitif and/or water/drink (subject to restaurant standards) and wishes the guest a pleasant evening.
▪ Informs respective waiter about the name and room number of the table and, if appropriate, about aperitif or drink order.
▪ Ensures full guest satisfaction upon the departure of the guests.
▪ Maximises employee productivity and morale, whilst consistently maintaining discipline following hotel guidelines and legislation as directed by the Restaurant Manager.
▪ Takes pride in a professional appearance and adheres to grooming and verbiage standards.
▪ Reports all accidents, health and safety hazards to the head waiter or Restaurant Manager immediately.
▪ Executes other duties as may be assigned by a supervisor from time to time due to operational needs.
▪ Promotes the restaurant in different areas of the hotel as well as other areas (restaurants, bars, social meetings, sales calls) in Paphos.

Requirements:

▪ Previous experience as a Host/Hostess at a 5* Hotel
▪ Excellent knowledge of English and Greek. Russian will be considered as an advantage
▪ Pleasant, honest and friendly personality
▪ Ability to work in a fast pace environment and cope under pressure
▪ Computer Literate
▪ To be quality driven and critical of all aspects of the food and beverage operation in order to guarantee the highest level of creativity and productivity within the organization
▪ Commitment to learning & self-development
▪ Promotes cooperation & commitment within a team
▪ The ability to cope under pressure
▪ Problem-solving ability, to resolve issues as they arise
▪ Inspiring and motivating others while being caring and understanding
▪ Excellent interpersonal skills in handling staff relations and/or guest complaints

Benefits:

▪ Competitive salary depending on experience
▪ Career progression
▪ Comprehensive new staff training and induction programmes
▪ Staff discounts (shops, events, facilities)
▪ High profile hospitality company of 5* luxury Hotels
▪ Great work-life balance
▪ Free meals
▪ Accommodation package where applicable

If you are interested in joining Thanos Hotels & Resorts, please click APPLY or call (+357) 26888205 and (+357) 26885410 for more info.

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus.