Our client is a CySEC regulated entity with headquarters in Limassol and offices abroad in different jurisdictions. They are looking for a skilled Arabic Communication Monitoring Assistant to join their team of professionals. The successful candidate will ideally have some knowledge or experience in a similar position or industry.
Determine Agents quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support team members
Examine results of the calls by using scripts, product knowledge, sales and service ability
Provide feedback via Reports to the Group Head of Compliance Function and the Chief Compliance Officer of all monitored calls
Assist in the investigation of complaints
Assist in various Marketing projects
Contribute to team effort by accomplishing related results as needed
Maintain professional and technical knowledge by attending educational workshops and reviewing professional & regulatory publications.
Assisting on the required documents for account opening (translations)
University or College Degree in any field
Fluency in English language
Fluency in Arabic language
Good knowledge of any other language, will be considered as an advantage
Great communication (oral and written) and interpersonal skills
Ability in delivering solutions quickly with accuracy
Ability to work efficiently within a team as well as independently
Excellent report writing skills
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