Parklane, a Luxury Collection Resort & Spa, member of the largest international hotel group in the world, Marriott International, is recruiting At Your Service Agent to join our Front Office Team.
Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
Answer, record, and process all guest calls, requests, questions, or concerns.
Receive, record, and relay messages accurately, completely, and legibly.
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
High school graduate or equivalent (Degree in hotel management is a plus)
Prior experience in the Hospitality Industry or customer service field is a plus
Excellent Knowledge of English & Greek Language (Russian Language is a plus)
Excellent Communication Skills
Able to Speak with others using clear and professional language, and answer telephones using appropriate etiquette
You are kindly requested to send your cv at [email protected]
All applications are treated in strict confidence.
Kindly note that only shortlisted applicants will be contacted.
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