Head of Back Office Full Time

Our client is looking for a Head of Back Office to join and lead their team and help them process various client needs for their Cyprus-based and CySEC-licensed brokerage, incorporated as a Cyprus Investment Firm in Limassol.

You should expect a friendly atmosphere in a villa with a pool used as their offices. Knowledge of English along with Czech or Slovak would be ideal. They are seeking a candidate who would enjoy the flexibility of working from home, which comes with a significant amount of responsibility, especially when leading a team. You can expect exceptional business trips organized twice a year. The team has five highly proficient members. Therefore, our client requires a professional with experience in team leadership and previous industry experience.

Job Responsibilities

Manage the Back Office department (setting up team processes, solving issues, organizing and guiding the team)
Provide assistance and guidance for juniors and new joiners in following up on KYC procedures and monitoring documentation regularly
Assist members in maintaining the accounts of existing clients and process any financial activity on behalf of the client
Communicating and promptly responding to inquiries from other departments and resolving them accordingly
Setting up partner agreements, doing relevant follow-up and handling anything related to it
Assist in preparing reports and ensure they are handled in a timely manner
Taking responsibility for the well-being and efficiency of the team
Mitigate the company risk from being involved in anti Money-Laundering checks

Requirements

At least one year of experience as the Head of Back Office or similar position
Good knowledge of CRM systems (preferably Podio, Freshdesk, Zendesk)
Good knowledge of Metatrader 4 trading software
Proficient experience with banks and payment service providers
Organized and punctual with good time management skills
Strong communication skills for problem-solving
A valid driving license and access to a car to commute to the office
Good computer and technical skills
Knowledge of the English language (at least B2 level)
Knowledge of Czech/Slovak language will be a plus