Customer Service Representative (Β2Β) (6 months contract) Πλήρης Απασχόληση

Are you a brilliant mind with an interest in B2B Customer Service? Would you like to challenge yourself in a dynamic international environment?

If the answer is yes, apply for this great job opportunity of Customer Service Representative (B2B) position and join the company’s team, which is a leader in the hygiene sector, in their Headquarters at Chalandri, Attica.

Purpose for the position: Use your high energy and social skills to partner with company’s customers to help them achieve maximum benefit from company’s products.

In this role, you will efficiently enter orders using SAP, register complaints, handle delivery and customer inquiries. Typically, a CS Representative responds daily to average 40 incoming calls from customers and field sales associates in a manner that maintains good external/internal customer relations.

What makes you the best fit:

·         University Degree in Supply Chain, Finance, Business Administration, or other relevant area.

·         Minimum 2 years of working experience in B2B Customer Service ideally in a multinational company

·         Proficient with Microsoft Office especially with Excel

·         Knowledge of SAP is highly desired.

·         Good knowledge of English language (verbal & written communication).

·         Prior experience utilizing a multi-line telephone system is desirable.

What you will do:

·         Handle incoming calls in a prompt and professional manner.

·         Places & processes orders, monitor order status, handle customer requests and inquiries.

·         Contact 3PLs and Sales team to provide knowledgeable information to customers.

·         Contribute to team KPIs and ensure compliance with external & internal auditing requirements.

·         Provide overall reliable customer service in area of responsibility & back up in other areas of the department such as Returns from customers, Equipment on Loan, Equipment on Rent, Exports, Department Reporting and Billing

What’s in it For You:

·         A 6-months career opportunity with prospects of renewal under a permanent contract according to business needs, for you to grow both professionally and personally.

·         Full training so that you soon become a real expert in what you do

·         Excellent, team based working environment and an exciting chance to shape your career in a world leading organization.