Customer Relations Agent (English-speaking) Full Time

Our client, is a leading global financial services company, currently seeking a proactive and talented Customer Relations Agent who is native or near-native in English, with a strong preference for Received Pronunciation Accent or Standard American accent, and possesses an Advanced or Proficiency level of English, certified by relevant credentials, to join their team.

In this full-time position, the successful candidate will be responsible for maintaining customer relationships and providing excellent service to the company clients of various nationalities.

Job Responsibilities

Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.
Deliver excellent customer service and ensure a positive customer experience.
Utilize exceptional communication skills with specific emphasis on impeccable pronunciation in English, preferably with a Received Pronunciation Accent or Standard American accent, to deliver information, instructions, and solutions effectively.
Process customer requests, such as opening new accounts, updating personal information, and handling transactions.
Identify and pursue sales opportunities and cross-selling within the existing customer base.
Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.
Record customer interactions and maintain relevant information in the customer system.
Proactively communicate with customers about new products, services, and promotions.

Requirements

Fluent English speaker with impeccable written and verbal communication skills.
Very good pronunciation in English, preferably with a Received Pronunciation Accent or Standard American accent.
Advanced or Proficiency level of English, proven by relevant certificates (e.g., TOEFL, IELTS, Cambridge English).
Customer-oriented mindset and strong problem-solving skills.
Experience in a customer service or customer relations role is a plus.
Familiarity with the financial sector and knowledge of investment products is a bonus.
Good organizational skills and ability to multitask.
Team player with the ability to work independently.
What we offer:Competitive salary and benefits package.
Opportunities for professional growth and development within a dynamic, global company.
A supportive and collaborative work environment that values diversity and inclusion.
Access to advanced tools and resources to excel in your role.