Retail Area Manager – Cyprus Full Time

Retail Area Manager – Cyprus

As a Sports Direct (part of Frasers Group) employee, you will be part of one of the UKs and Europe fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores.

We are pushing the boundaries of traditional retail environments and future proofing our business. Reporting to the Regional Manager, you will be responsible for overseeing up to 6 -8 stores in Cyprus and 2-4 new stores in Malta and possible other island in the future.

You will achieve this by having a strong commercial awareness to coach, support and progress Store Manager engagement, providing inspirational leadership on how to surpass the company objectives.

You will operate as a business manager for your area, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

 

The Ambition

Key Result Areas and Competencies:

1.    Operations:

• Oversee store operations and ensure stores deliver to expectation on all KPI’s

• Coach and advise store teams with planning workload effectively

• Use visit checklists to observe store performance and hold managers accountable for underperformance, providing support and feedback for improvements

• Use business communication tools to oversee completion of tasks and ensure your team understand all key functions

• Challenging and communicating improvements to store operations

 

2.    Controls:

• Oversee wages and use reports to coach and advise teams to ensure wage controls are met on a weekly basis, ensuring store teams resolve any issues quickly and effectively

• Oversee compliance with processing of payroll and exceptions, ensuring stores resolve issues and problem solve effectively

• Drive excellent performance on wage controls through detailed analysis and floor-based observations

• Coach store teams to work within timeframes set by the business and guide them with realistic expectations

• Be organised and structured in own work, oversee store management daily structure and influence change

 

3.    Sales

• Understand business and customer expectation and ensure this is executed at store level

• Observe service through store visits and use knowledge to coach managers on how to improve

• Understand product features and benefits and coach store management on how to deliver a broad understanding to teams

• Drive KPI targets and motivate store teams to deliver results

• Analyse data and communicate with teams for improvement

• Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness

• Coach and guide store teams on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency

 

4.    Development

• Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance

• Be self-driven in own personal development

• Plan for development and create clear succession plans for each store to encourage next generation and support business growth

• Create an environment that encourages and rewards performance fairly and equitably

• Plan for new stores, identify key players and movement of the team

• Use knowledge of The Frasers Group structure, elevation strategy and initiatives to drive  success in your region

• Project manage new store openings and closures

 

5.    Leadership and Management

• Inspire the workforce and act as a role model to others

• Develop, coach and motive your team of Store Managers to achieve success, holding them accountable where appropriate

• Take responsibility of your area and be accountable for any outcomes

• Develop relationships with teams by way of regular visits, conference calls and day to day communications

• Supporting your Regional Manager and contributing to the success of your region

 

Key Behaviours:

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles – you will Own it and back yourself

 

• Takes responsibility for results and acts to inspire their team with their vision and what is required to constantly improve and deliver above expectations

• Is confident in their abilities, delivering outcomes with conviction and credibility

 

Think without limits and take the team with you

• Is comfortable taking risks and learning from mistakes, and promotes a safe environment for others to do the same

• Constantly demands the highest standards from the team, challenging the status quo and pushing every day to improve results and the experience of our customers and colleagues

• Champions others achievements and celebrates success

Don’t hesitate and act with purpose

• Acts decisively and is clear on their vision and direction

• Drives their teams to deliver great results, executing all tasks within expected timeframes whilst maintaining quality at all times

 

The Requirements

• Minimum 1 years of experience within retail at a senior management level.

• A background that will not only prove you know how to increase sales and profits, control costs and stock loss, but also that you’ve managed senior managers

• English and Greek speaker

• Must be able to work well under pressure and to strict deadlines

• Able to work a flexible schedule based on the company needs

The Rewards:

·         Competitive salary

·         20% Staff Discount across all Sports Direct Stores

·         Bonus scheme

·         Development Opportunities

·         Career Progression